Delivery Excellence Manager

🕒 February 14

🇺🇸 United States – Remote

💵 $120k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Help our customers achieve real business outcomes through the use of AI • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors • Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget. • Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. • Monitor and report on deployment progress, customer adoption, and satisfaction metrics. • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate. • Guide and document improvements for onboarding processes, playbooks, and best practices. • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

🎯 Requirements

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products. • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices. • Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures. • Strong organizational, project management, and communication abilities. • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles. • Experience with process documentation, playbooks, and continuous improvement initiatives. • Solutions-oriented mindset; trusted advisor with capability to own escalations. • Capable of handling ambiguity and thriving in a fast-paced environment.

🏖️ Benefits

• Medical, Vision, and Dental coverage • Generous time-off policy • 401k plan • Home office improvement stipend • Annual education and wellness stipends • Regular events • Daily healthy lunches