Senior Software Engineer, CI/CD – Developer Tooling

🕒 May 4

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Glia

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏦 Banking

☁️ SaaS

💰 $45M Series D - Glia on 2022-03

Artificial Intelligence • Banking • SaaS

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Shape the architecture and design of our CI/CD platform, helping evolve it from a monolith into a modern, modular system that is reliable and easy for developers to use. • Act as a hands-on senior contributor, turning ideas into deliverable solutions, improving engineering efficiency, and driving roadmap decisions through developer insights. • Build and refine developer-facing tools and APIs (from pipeline modules to standardized tooling), ensuring they are reliable, secure, and easy to use.

🎯 Requirements

• Strong experience in building and maintaining reliable and highly available systems. • Experience with cloud infrastructure (AWS), running containerised applications (e.g., Kubernetes), and modern CI/CD platforms (e.g., Github Actions, Gitlab CI). • Comfortable with Linux/Unix and a strong advocate of Infrastructure-as-Code. • Experience in coding that extends beyond scripting (Go/Elixir/Ruby is a plus). • Proven ability to lead complex projects across teams, taking initiative and driving them forward independently. • Comfortable working with diverse stakeholders, building trust with engineers, and understanding their challenges to improve their experience.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities • 401(k) matching • Paid time off

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