German-Speaking Customer Service Representative

🕒 August 21

🇽🇰 Kosovo – Remote

💵 €1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global People Sphere

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Global People Sphere is a company whose public Notion page currently shows only a placeholder message requiring JavaScript ("JavaScript must be enabled in order to use Notion"). There is no visible content to confirm its offerings. Based on the company name, it likely focuses on people-focused services such as HR, recruitment, or workforce solutions, but this is an inference and not confirmed by the available page. For accurate details, enable JavaScript or contact the company directly.

📋 Description

• Handle incoming customer inquiries, primarily by phone, and ensure a professional customer experience • Handle written customer inquiries during available service hours • Assist with scheduling, rescheduling, and canceling appointments related to installation services • Provide initial assistance with basic questions about smoke detectors • Assist with billing inquiries and explain invoice items • Help customers with questions about the customer portal • Coordinate appointments for meter readings • Handle general service-related customer inquiries • Deliver high-quality customer service without sales or outbound activities • Support property management companies and tenants with energy and property-related services

🎯 Requirements

• Native-level or fluent German (C1/C2) in speaking and writing • Initial experience in telephone customer service or strong motivation to work in inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident use of PCs and digital communication tools • Patient, service-oriented personality with clear and structured communication skills • Reliable working style and ability to learn quickly • Willingness to handle written customer inquiries as well • Interest in a long-term customer service position (no interest in sales projects)

🏖️ Benefits

• Dedicated inbound customer service position with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment in an established service environment • Opportunity to gain experience in the energy and property sectors • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 8:00 a.m. and 6:00 p.m. • Monthly performance bonus