Student Advisor

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Global University Systems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

👥 B2C

Education • B2C

Global University Systems is a global network of higher education institutions that delivers accessible, digital-first and industry-relevant learning across a wide range of disciplines. The group operates and partners with universities and educational platforms to offer thousands of courses, a large student and alumni base, and a strong research focus that keeps curricula current; it emphasizes sustainability and social impact through ESG initiatives and global partnerships. Global University Systems supports student recruitment and professional outcomes through academic and recruitment partnerships while maintaining a presence across campuses and online.

📋 Description

• Pre-qualify prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates • Conduct outbound calling campaigns and advise prospective candidates effectively • Deliver high-quality customer service • Handle inbound and outbound calls with prospective students and clients • Respond to specific enquiries and provide first-level advice and guidance • Resolve customer issues and address concerns efficiently • Provide accurate information about academic programs and training offerings • Participate in outbound calling campaigns supporting student recruitment and engagement • Improve management and follow-up of inbound and outbound prospects across all acquisition channels • Support sales and admissions teams during periods of high activity • Assist with additional initiatives, including large-scale outbound recruitment • Undertake different or additional duties in line with business requirements at the request of the line manager • Maintain Group values and comply with the Code of Conduct, equality and diversity, health and safety, and safeguarding policies

🎯 Requirements

• Professional Qualification: Remote Customer Service Advisor • Proficient in CRM systems and the Microsoft Office Suite • In-depth knowledge of academic programs and training offerings • Active listening • Strong ability to identify and understand customer needs • Commercial awareness • Excellent verbal communication skills • Strong interpersonal skills • Patience and diplomacy • Compliance with the Group’s Code of Conduct, equality and diversity, health and safety, and safeguarding policies