Global Channel Management, Inc.
11 - 50 employees
🎯 Recruiter
🤝 B2B
☁️ SaaS
Recruitment • B2B • SaaS
Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.
IT Incident Analyst
Job not on LinkedIn
🕒 February 3
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Global Channel Management, Inc.
11 - 50 employees
🎯 Recruiter
🤝 B2B
☁️ SaaS
Recruitment • B2B • SaaS
Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.
📋 Description
• Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution • Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services • Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact • Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management • Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents • Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly • Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions • Develop and deliver incident management training to IT teams and other stakeholders
🎯 Requirements
• 3 years experience with incident management • Strong knowledge of incident management processes, tools, and techniques • Experience in coordinating incident response teams and managing incidents through to resolution • Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures • Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders • Ability to work under pressure and prioritize competing demands • ITIL Foundation certification is a plus • Experience with ServiceNow or similar incident management tools is a plus • Degree in computer science
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