Global Channel Management, Inc.
11 - 50 employees
🎯 Recruiter
🤝 B2B
☁️ SaaS
Recruitment • B2B • SaaS
Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.
ServiceNow Business Analyst
Job not on LinkedIn
🕒 December 24, 2025
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Global Channel Management, Inc.
11 - 50 employees
🎯 Recruiter
🤝 B2B
☁️ SaaS
Recruitment • B2B • SaaS
Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.
📋 Description
• Collaborate with business stakeholders to understand their needs • Document detailed business requirements for ServiceNow solutions • Participate in sprint planning, retrospectives, and daily stand-ups
🎯 Requirements
• 5+ years of experience as a ServiceNow Business Analyst • At least 3 years specifically focused on ServiceNow implementations and process automation • Experience working in Agile/Scrum environments • Knowledge of ServiceNow integrations (REST/SOAP) and data management • Familiarity with ServiceNow CSM features • Experience configuring and optimizing customer service processes • Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics • Experience with data migration and integration projects involving ServiceNow • Understanding of cloud technologies (AWS, Azure) • Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB • Strong ability to analyze business requirements, model processes, and translate them into technical specifications • Proficiency in creating user stories, workflows, and process documentation • A solid understanding of ITIL frameworks • ServiceNow Certified System Administrator (CSA) certification required.
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