Regional HR Service Delivery Manager – LATAM

Job not on LinkedIn

🔥 36 minutes ago

🌐 Mexico, Brazil, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globalli

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15.5M Seed on 2025-04

Consulting • Marketing • Logistics

Globalli is an all-in-one global people platform and workforce management SaaS that provides global payroll, HRIS, contractor payments, localized compliance and AI-powered automation to hire, manage and pay employees and contractors in 125+ countries. It consolidates HR, payroll, performance, engagement, benefits, and multi-currency payments into a single cloud platform to simplify onboarding-to-offboarding, ensure local compliance, and provide centralized visibility for distributed teams. Globalli primarily serves businesses with globally distributed workforces seeking scalable, compliant HR and payroll solutions.

📋 Description

• Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling • Establish and maintain SOPs, playbooks, and a knowledge base for accurate and consistent operations at scale • Collaborate with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance • Manage client and employee HR tickets and inquiries, ensuring timely resolution and high satisfaction • Troubleshoot HR service delivery issues across multiple employment models • Create and maintain case-handling guides and compliant SOPs • Build and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators • Oversee HR service delivery capacity and regional operational readiness • Apply global and regional HR rules and regulations to client-specific and cross-border cases • Investigate and resolve escalations and complex client or employee cases • Maintain audit-ready documentation of HR service processes, controls, and compliance • Track and interpret HR legislation and regulatory changes and communicate updates • Manage client and employee HR complaints, addressing root causes to prevent recurrence • Coordinate onboarding of new countries and clients into HR service delivery • Coordinate with local vendors, including local counsel • Monitor regional HR service delivery KPIs and SLAs

🎯 Requirements

• 5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment • Strong communication skills with the ability to explain complex information clearly across formats • Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment • Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases • Comfortable working remotely and independently in a fast-paced, evolving environment • Multilingual capabilities (English required; additional languages a plus) • Experience supporting high-touch enterprise accounts and managing escalations with professionalism • Skilled in resolving complex client and employee HR tickets and inquiries in a timely manner • Ability to thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions • Strong documentation skills with a focus on building infrastructure and knowledge bases that support scale

🏖️ Benefits

• Remote work • Opportunity to build and lead a regional HR service delivery team • Opportunity to build HR service delivery infrastructure, SOPs, playbooks, and knowledge bases

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