Forward Deployed Product Manager

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🐎 Kentucky, Maryland, +1 more states – Remote

🐎 Kentucky – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.

📋 Description

• Be the forward-deployed product lead — embed with the customer, build trust, and become their day-to-day product point of contact for the engagement. • Run discovery and requirements sessions directly with client stakeholders; surface the real need behind each ask, resolve ambiguity, and drive decisions. • Translate high-level client objectives and race-day operational realities into clear, measurable functional requirements. • Communicate relentlessly — progress, risks, trade-offs, and evolving requirements — to both the customer and internal leadership throughout the project lifecycle. • Define, drive, and maintain the roadmap and backlog for the engagement across both delivery phases — an initial launch and a follow-on phase of enhancements. • Write clear epics, user stories, and acceptance criteria from a detailed SOW spanning registration and checkout, payments and split settlement, dynamic pricing, race passes, transfers, on-site/race-day operations, identity/SSO, APIs/webhooks, and reporting. • Prioritize ruthlessly — sequence initial feature development and ongoing change requests against firm delivery deadlines. • Manage scope against the SOW — identify change requests, quantify their impact on estimate and timeline, and partner with account and delivery leadership to keep the engagement on track. • Quarterback 2–3 development teams — align sprint goals, manage cross-team dependencies, and orchestrate release sequencing across interdependent modules. • Prepare release objectives, milestones, and schedules with engineering, project management, design, and QA across all phases of development and launch. • Partner with Business Analysts and designers to ensure designs and builds meet documented requirements and customer needs. • Drive launch readiness — support UAT, cutover planning, and post-launch stabilization for race-day-critical functionality.

🎯 Requirements

• 4+ years in a product management or product owner role • Bachelor’s degree • Embedded / customer-facing experience — prior forward-deployed, solutions, professional-services, or client-embedded PM work strongly preferred • Proven track record of delivering complex software projects on time, on quality, and on budget • Demonstrated experience writing epics, user stories, and functional requirements in an agile environment • Experience coordinating multiple concurrent development teams and managing cross-team dependencies • Exposure to SaaS and ecommerce product development; comfort with payments, APIs/webhooks, and third-party integrations • Excellent communication skills, both verbal and written — able to be the trusted face of the product to an external customer • Strong business acumen and the ability to translate client objectives into measurable requirements • Ability to communicate effectively with different personalities and roles (development, sales, support, customer, analyst, executive) and build strong relationships.

🏖️ Benefits

• Equal opportunity employer • Professional development opportunities