Technical Support Engineer

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October 29

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GLOBALTALENT

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Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• Become a product expert across the platform and SDKs. • Manage and respond to inbound technical support requests, guiding customers on setup, troubleshooting, and best practices. • Triage, reproduce, and report product bugs, escalating issues to engineering teams when necessary. • Collaborate with developers to investigate customer-reported issues and provide timely, high-quality resolutions. • Curate and manage customer feedback through open-source repositories and community channels. • Maintain and contribute to internal knowledge bases, technical guides, and demo materials. • Support team-wide initiatives, process improvements, and documentation efforts to enhance customer experience.

🎯 Requirements

• 5+ years of experience in technical support, developer relations, or a customer-facing engineering role. • Strong programming experience with Python and/or JavaScript (bonus: experience with Ruby, PHP, or similar dynamic languages). • Solid understanding of modern software development workflows, including CI/CD, APIs, microservices, and debugging. • Experience with performance monitoring, observability tools, or error-tracking platforms. • Proven ability to write and debug code, with a strong interest in developer tools and open source projects. • Excellent problem-solving, analytical, and communication skills — both written and verbal. • Self-driven and highly organized, with strong time management in a fast-paced environment. • Passionate about helping developers succeed and improving user experiences through technology.

🏖️ Benefits

• Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets. • Competitive Compensation: Enjoy a highly competitive salary aligned with top industry standards. • Work–Life Balance: Benefit from 15 days of paid annual leave, plus option for flexible work arrangements. • Learning & Development: Access opportunities to build your skills and grow professionally through continuous learning initiatives. • Supportive Environment: Be part of an inclusive, high-performing culture that values collaboration, growth, and your unique perspective.