Customer Service Representative

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Answer and return calls from policyholders and agents effectively and professionally. • Addresses customer complaints and determines appropriate solution. • Processes daily requests from agents and policyholders with high accuracy. • Ongoing training with products and processes within the customer service department. • Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner. • An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email. • Assist with the distribution and mailing of outgoing letters generated by the customer service team. • Watch for trends, issues or potential fraud along with assisting with agent practice investigation. • Assists with complaint research, follow-up and resolution. • Complete assigned projects in the planned timeframe.

🎯 Requirements

• High School Diploma or equivalent. • 1- 2 years’ customer service experience required. • Must be fluent in English and Spanish. • A high level of integrity, confidentiality, flexibility and support of management is always expected. • Excellent analytical skills and attention to detail. • Ability to handle and prioritize multiple tasks and meet deadlines. • Ability to work well under pressure. • Positive and helpful attitude. • Individuals must be team players and be able to work independently. • Proficiency in Microsoft Word and Excel helpful.

🏖️ Benefits

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.