Customer Retention Representative

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🔥 14 hours ago

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

Education • Science

GlobeLife is a collaborative academic network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaboration, organizes seminars and events, shares recordings and news, and leverages expertise across the two universities to support research, training and progress toward the Sustainable Development Goals.

📋 Description

• Handle incoming calls from policyholders requesting policy cancellations. • Proactively contact customers with lapsed life insurance policies. • Assess individual policyholder situations and recommend coverage adjustments. • Demonstrate clear, empathetic, and professional communication. • Maintain accurate records of all customer interactions. • Stay current on life insurance products and procedures. • Adapt communication style to meet individual customer needs. • Meet or exceed established contact center key performance indicators (KPIs).

🎯 Requirements

• High school diploma or equivalent. • Basic Microsoft Office Skills, including Word, Excel, and Outlook. • Minimum Typing speed of 30 wpm. • Experience in a call center environment preferred. • Some insurance and/or sales experience preferred. • Excellent verbal and written communication skills. • Ability to solve complex policyholder issues with a positive attitude. • Ability to work in a fast-paced environment and work well under pressure. • Knowledge of life and/or health insurance terminology preferred.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.