Field Service Engineer

🕒 April 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.**** • This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.**** • You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).**** • Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

🎯 Requirements

• **Essential:** • - Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). • - Strong fault-finding ability across electro-mechanical systems. • - Confident using a Windows laptop for diagnostics, reporting, and communication. • - Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. • - Excellent customer service and communication skills (written and verbal). • - Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller • - Full UK driving licence. • - Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. • **Desirable:** • - Experience adhering to SLAs and managing high‑priority callouts. • - Understanding of health & safety in the field (risk awareness, safe working, customer site standards). • - Experience with hardware/software upgrades, device configuration, or remote support tools. • - Coaching/mentoring ability (supporting less experienced engineers).

🏖️ Benefits

• With Glory, you will be working for an Investors in People Gold accredited company. • - 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • - Company vehicle that is available for private use • - Tools and parts support • - Competitive company pension scheme • - Ongoing training and development • - Private medical insurance for all employees (enhanced membership can be purchased for other family members) • - Dental insurance for all employees • - Life assurance • - Income protection scheme • - Employee assistance programme • - Employee Wellbeing events and Mental Health First Aiders • - Employee My Benefits portal offering extensive retail discount • **