Commercial Operations and Performance Consultant

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚗 Transport

⚡ Energy

🏢 Enterprise

💰 $500M Grant on 2024-07

Transport • Energy • Enterprise

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Strengthen the performance of Cadillac dealerships through coaching, mentoring and strategic planning. • Act as a strategic partner to the dealer network, promoting sustainable performance and alignment with the brand strategy. • Conduct regular site visits, identify improvement opportunities and monitor action plans. • Monitor sales, after-sales, service and customer satisfaction KPIs. • Ensure efficiency in the sales funnel, CRM and the Cadillac premium customer journey. • Ensure compliance with Cadillac operational, commercial and brand standards. • Support the implementation of commercial programs and end-to-end processes. • Address operational deviations by identifying gaps and opportunities for improvement. • Prepare performance analyses and executive reports.

🎯 Requirements

• University degree (completed). • Professional experience with luxury automotive brands. • Previous experience in an OEM in sales operations and/or after-sales areas. • Field operations experience within a dealership network, preferably with premium or luxury brands. • Availability for regular travel within the area of operation. • Valid driver's license and ability to drive. • Experience in consultative roles or performance management is highly desirable. • Strong proficiency in Microsoft Office and Power BI; experience with AI tools is a valuable plus.

🏖️ Benefits

• Not specified