Regional Launch & Sustainment Manager – MobileService+, NE Region

🔥 19 hours ago

🦌 Connecticut, New Jersey, +3 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $105.6k - $140.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚗 Transport

⚡ Energy

🏢 Enterprise

💰 $500M Grant on 2024-07

Transport • Energy • Enterprise

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. • Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. • Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. • Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. • Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. • Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. • Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. • Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems.

🎯 Requirements

• Bachelor’s degree in business or a related field. • 5+ years’ experience in dealer operations, sales or after-sales operations, or field performance management. • Experience managing cross-functional initiatives and influencing partners without direct authority. • Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership. • Ability to analyze operational performance, identify issues, and drive practical solutions. • Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities.

🏖️ Benefits

• GM offers a variety of health and wellbeing benefit programs. • Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.