Client Support Specialist

June 28

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $18 - $19 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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American Substance Abuse Professionals

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Healthcare Insurance • Compliance • Training

American Substance Abuse Professionals is a leading provider of Substance Abuse Professional (SAP) services, specializing in helping employees navigate the Department of Transportation (DOT) return-to-duty process after a positive drug test. With over 28 years of experience, ASAP offers comprehensive support to both employees and employers by providing qualified SAP resources, policy development, training, and case management services. Their expertise ensures a pathway for individuals to maintain a drug-free workplace while effectively managing substance abuse issues.

51 - 200 employees

Founded 1997

⚕️ Healthcare Insurance

📋 Compliance

📋 Description

• Provide administrative and clinical support to clients and SAP evaluators nationwide. • Responsible for administering each case from start to finish, linking participants to all necessary services. • Coordinate substance abuse evaluations for individuals with local SAP. • Collaborate with internal and external clients. • Conduct full intakes on new referrals. • Clinically review initial and follow SAP paperwork. • Assist employees in getting connected to appropriate treatment as recommended by the SAP. • Following up with employee and treatment weekly to assess progress and additional needs. • Keep client current on any action taken on cases and share all relevant information. • Schedule follow-up appointments at the request of the local evaluator. • Provide consultation on DOT rules and regulations to TPA, EAPs, employer and employees as needed. • Develop and maintain positive and supportive relationships with ASAP clients. • Maintain up-to-date records for all cases. • Provide accurate case notes for all activities in each ASAP case. • Multi-task typing and talking when communicating with clients. • Evaluating clients’ progress and adjusting as needed to improve outcomes. • Drawing logical conclusions and providing options and recommendations. • Retain organization to manage several different cases at once. • Makes complex decisions for which there is no set procedure. • Identifies importance of tasks and prioritizes time accordingly.

🎯 Requirements

• Bachelor’s degree in business administration or a Human Service-related fields, preferred. • Exceptional attention to detail. • Pays attention to the communication of others. • Listens and takes notes where appropriate; and accurately delivers information. • Thinks several steps ahead in deciding on best course of action, anticipating likely outcomes. • Seeks clear understanding of client needs and outcomes. • Seeks to understand issues from the employee and client’s perspective. • Superior problem solving and analytical skills, plus demonstrated skills to manage a variety of assignments simultaneously. • A high energy, business-oriented, customer focused individual who can thrive in a fast paced, rapidly evolving work environment. • Excellent telephonic and face-to-face communication skills. • Ability to work well with others, accept feedback positively, and works under pressure. • Strong typing skills preferred.

🏖️ Benefits

• medical • dental • vision • life insurance • 401(k)