Call Center Specialist

Job not on LinkedIn

🕒 3 days ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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GOBHI

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

GOBHI is a 501(c)(3) nonprofit corporation dedicated to administering behavioral health Medicaid benefits, non-emergent medical transportation, and community engagement across 12 rural and frontier counties in Oregon. Founded in 1994, it co-owns the Eastern Oregon Coordinated Care Organization with Moda Health, offering a variety of direct services statewide. GOBHI's initiatives include mental health and substance use disorder services, trauma-informed care, and support for older adults, among others, striving to foster healthier communities where individuals achieve their full potential.

📋 Description

• Support with answering phones and responding to members • Perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center • Data Entry of ride and billing information for completed rides • Maintain records and reports within areas of responsibility • Process incoming and outgoing mail • Prepare denial letters to CCO • Prepare and maintain records for quality control • Field incoming phone calls • Interview eligible clients to obtain sufficient information to take ride request • Provide timely ride assignments to providers • Assess eligibility according to program regulations • Document rides that providers are unable to provide and assist with arrangements for alternative service delivery • Take messages and route calls to other programs

🎯 Requirements

• Minimum one year experience working in a call center or medical office setting • Superior Customer Service skills • Excellent communication skills, both verbal and written • Technology Savvy – proficient in Microsoft Office software and Google Suites • Strong and reliable internet connection • Flexible; able to multi-task in response to time sensitive and changing situations • Handles highly sensitive and confidential information • Positive attitude – ability to approach problems in a positive manner • Education – High School Diploma or equivalent • Bilingual in Spanish preferred but not required.

🏖️ Benefits

• Medical, dental and vision insurance for you and dependents • 22 paid time off days and 12 paid holidays • EAP • FSA, with a $500 employer contribution • Triple AAA insurance • Wellness benefits • 401k contribution, including 6.5% employer contributions • Internet reimbursement