HR Services Contact Center Associate

🔥 16 hours ago

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution. • Supports organization changes through high volume transactional support as needed. • Processes transaction requests received via call, mail, fax or email. • Provides exceptional customer service. • 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required. • 10% Special projects as assigned.

🎯 Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Associate Degree, some college education or HR experience in a shared services environment. • Case Management application experience. • Excellent interpersonal skills. • Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident. • Adaptable and flexible. • History of punctuality and good attendance. • Ability to use probing questions to get to the root of a problem. • Bilingual Spanish is a plus but not required.