Cloud Service Administrator I

🕒 4 days ago

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CloudWave, Healthcare IT Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🔒 Cybersecurity

💰 Venture Round on 2014-05

Healthcare • Cybersecurity • Cloud Services

CloudWave is a provider of healthcare IT solutions that focuses on delivering cybersecurity and managed cloud services specifically for the healthcare sector. They offer a range of services including managed IT, cloud hosting, backup and recovery, and cybersecurity solutions tailored to protect healthcare organizations from cyber threats and ensure compliance. With an emphasis on helping hospitals improve their IT infrastructure, CloudWave supports clients by providing expert guidance and around-the-clock monitoring to maintain secure and efficient operations.

📋 Description

• Provide support for a wide-array of systems related to the OpSus Cloud and Technical Solutions Group division • Ensure customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner • Provide support for incidents to restore service(s) as soon as possible • Pro-actively monitor the infrastructure and respond to alerts as applicable • Act as the primary contact for the customer providing a single point of interaction • Reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure and processes • Follow security procedures, standards, and protocols related to all technologies • Work with engineering to resolve any alerts as necessary

🎯 Requirements

• One year or more of progressive experience in supporting a combination of Microsoft and Linux Operating Systems • VMware vSphere virtualization required • End-user and infrastructure desktop support experience with either physical or virtual desktop technologies strongly preferred • Working knowledge of Microsoft operating systems, networking concepts, and computer hardware required • Experience in executing periodic systems patching and updates on a regular basis required • Experience with supporting advanced blade architecture such as Cisco UCS and HP BladeSystem preferred • Experience with advanced datacenter wide virtualization preferred • Previous Customer Service, Call Center, Help Desk and/or Service Desk experience preferred. • Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position. • Certifications in Microsoft, VMware, Storage, A+, Network+, and other Cloud Technologies considered a plus for this position.

🏖️ Benefits

• Competitive salaries • Unparalleled growth and development opportunities