Bilingual Customer Success Manager – FR, ENG

🔥 13 hours ago

🇲🇺 Mauritius – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Go Echoes

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.

📋 Description

• Manage a portfolio of 60 French SaaS accounts • Act as the primary point of contact for assigned clients • Build long-term relationships with decision-makers • Conduct regular check-ins, QBRs, and performance reviews • Drive retention and expansion across the portfolio • Ensure product adoption and feature utilization • Monitor usage metrics and engagement indicators • Identify churn risks and implement retention strategies • Partner with Sales on renewals and upsell opportunities • Advise clients on building and optimizing WhatsApp marketing campaigns • Structure messaging flows, segmentation, and automation • Analyze campaign results and provide actionable insights • Recommend improvements to maximize engagement and ROI • Guide new customers through product implementation • Lead onboarding sessions and product training • Provide best practices, documentation, and tutorials • Track KPIs related to adoption, retention, and campaign performance • Identify growth opportunities within accounts • Share structured feedback with Product, Marketing, and Engineering teams • Manage escalations and coordinate with technical teams • Maintain fast, clear, and professional communication • Use AI tools such as ChatGPT to support campaign creation • Generate message templates and automation flows • Promote AI-powered product features • Help clients optimize personalization strategies • Maintain structured account notes and CRM updates • Improve CSM processes and playbooks • Support the scaling of Customer Success operations

🎯 Requirements

• Previous experience working in a SaaS/software company; candidates without SaaS experience will not be considered • Understanding of subscription models • Understanding of customer lifecycle management • Understanding of product adoption metrics • Understanding of churn prevention strategies • Understanding of expansion and upselling within SaaS environments • Fully bilingual in French and English, spoken and written • Able to conduct client meetings in French • Comfortable collaborating with international teams in English • Strong presentation and stakeholder management skills • Experience designing WhatsApp campaign flows • Experience advising on WhatsApp campaign best practices • Experience improving campaign performance through A/B testing • Experience in email marketing, SMS marketing, retention marketing, or customer journey optimization is a strong plus • Experience with ChatGPT or similar AI assistants is a strong plus • 3+ years of experience as a Customer Success Manager in a SaaS environment • Experience managing 40–80 accounts simultaneously • Data-driven mindset • Strong ownership and accountability • Comfortable in a fast-paced, remote environment

🏖️ Benefits

• Freelance engagement • Remote work environment • Opportunity to work with an AI-focused company • Collaboration with international teams • Strategic involvement in customer success, marketing advisory, onboarding, and performance optimization