Bilingual Customer Success Manager – FR, ENG

Job not on LinkedIn

🔥 0 minutes ago

🇲🇺 Mauritius – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Herrera Headhunters

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Herrera Headhunters is a staffing and recruiting company that specializes in helping organizations find the right talent for their needs. With a focus on matching candidates with suitable job opportunities, the company provides tailored recruitment solutions to meet the demands of various industries.

📋 Description

• Manage a portfolio of 60 French SaaS accounts • Act as the primary point of contact for assigned clients • Build long-term relationships with decision-makers • Conduct regular check-ins, QBRs, and performance reviews • Drive retention and expansion within the portfolio • Ensure product adoption and feature utilization • Monitor usage metrics and engagement indicators • Identify churn risks and implement retention strategies • Partner with Sales on renewals and upsell opportunities • Advise clients on building and optimizing WhatsApp marketing campaigns • Structure messaging flows, segmentation, and automation • Analyze campaign results and provide actionable insights • Recommend improvements to maximize engagement and ROI • Guide new customers through product implementation • Lead onboarding sessions and product training • Provide best practices, documentation, and tutorials • Track KPIs related to adoption, retention, and campaign performance • Identify growth opportunities within accounts • Share structured feedback with Product, Marketing, and Engineering teams • Manage escalations and coordinate with technical teams • Maintain fast, clear, and professional communication • Use AI tools such as ChatGPT to support campaign creation • Generate message templates and automation flows • Promote AI-powered product features and optimize personalization strategies • Maintain structured account notes and CRM updates • Contribute to improving CSM processes and playbooks • Support scaling of Customer Success operations

🎯 Requirements

• Previous experience working in a SaaS / software company; candidates without SaaS experience will not be considered • Understanding of subscription models • Understanding of customer lifecycle management • Understanding of product adoption metrics • Understanding of churn prevention strategies • Understanding of expansion and upselling within SaaS environments • Fully bilingual in French and English (spoken and written) • Able to conduct client meetings in French • Comfortable collaborating with international teams in English • Strong presentation and stakeholder management skills • Experience in email marketing, SMS marketing, retention marketing, or customer journey optimization is a strong plus • Comfortable designing WhatsApp campaign flows and advising on best practices • Ability to improve WhatsApp campaign performance through A/B testing • Experience with ChatGPT or similar AI assistants is a strong plus • 3+ years of experience as a CSM in a SaaS environment • Experience managing 40–80 accounts simultaneously • Data-driven mindset • Strong ownership and accountability • Comfortable in a fast-paced, remote environment