Go Echoes
1 - 10 employees
Founded 2015
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.
Bilingual Customer Success Manager – FR, ENG
🔥 3 hours ago
🗣️🇫🇷 French Required
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Go Echoes
1 - 10 employees
Founded 2015
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.
📋 Description
• Manage a portfolio of 60 French SaaS accounts as the primary client contact • Build long-term relationships with client decision-makers • Conduct regular check-ins, QBRs, and performance reviews • Drive retention, expansion, renewals, and upsell opportunities • Increase product adoption and feature utilization across the customer lifecycle • Monitor usage metrics, engagement indicators, churn risks, and account KPIs • Advise clients on WhatsApp marketing campaign structure, messaging flows, segmentation, automation, and optimization • Analyze campaign results and recommend improvements to maximize engagement and ROI • Guide new customers through implementation, onboarding, training, documentation, and tutorials • Identify account growth opportunities and share feedback with Product, Marketing, and Engineering • Manage escalations and coordinate issue resolution with technical teams • Use AI tools to support campaign creation, message templates, automation flows, personalization, and AI-powered product features • Maintain account notes and CRM updates • Improve CSM processes and playbooks and support the scaling of Customer Success operations
🎯 Requirements
• 3+ years of experience as a Customer Success Manager in a SaaS environment • Previous experience working in a SaaS or software company; candidates without SaaS experience will not be considered • Understanding of subscription models • Understanding of customer lifecycle management • Understanding of product adoption metrics • Understanding of churn prevention strategies • Understanding of expansion and upselling within SaaS environments • Fully bilingual in French and English, spoken and written • Ability to conduct client meetings in French • Comfortable collaborating with international teams in English • Strong presentation and stakeholder management skills • Experience managing 40–80 accounts simultaneously • Comfort with designing WhatsApp campaign flows and advising on best practices • Ability to improve WhatsApp campaign performance through A/B testing • Experience in email marketing, SMS marketing, retention marketing, or customer journey optimization is a strong plus • Experience with ChatGPT or similar AI assistants is a bonus • Data-driven mindset • Strong ownership and accountability • Comfortable working in a fast-paced, remote environment
🏖️ Benefits
• Remote work • Freelance engagement • Fast-paced work environment • Opportunity to support the scaling of Customer Success operations
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