Customer Success Manager – PPC Advertising

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GoFasti

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

GoFasti is a company specializing in connecting businesses with top-tier talent from Latin America for remote work. They offer a comprehensive service that includes sourcing, vetting, and managing hiring processes for roles such as developers, designers, engineers, medical billers, and social media managers. GoFasti emphasizes forming dedicated remote teams to help companies reduce labor costs and eliminate hiring hassles, while ensuring compliance with Latin American tax and labor laws. They promise quick candidate matching, with a focus on seamless integration into client workflows.

📋 Description

• Serve as the primary point of contact for assigned clients. • Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities. • Present PPC performance reports and insights to non-technical stakeholders. • Build and maintain strong client relationships to drive customer satisfaction and retention. • Translate client objectives, feedback, and business needs into clear briefs for the media buying team. • Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks. • Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned. • Document client meetings, action items, and account updates within the CRM. • Ensure timely follow-up on client requests and maintain a high level of customer service

🎯 Requirements

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role. • 1+ year of hands-on experience with Google Ads campaigns. • Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles • Experience managing client relationships and leading client-facing meetings. • Ability to present campaign performance and recommendations to non-technical stakeholders. • Strong ability to explain technical advertising concepts in a clear and accessible way. • Excellent organizational, communication, and problem-solving skills. • Proactive mindset with the ability to identify issues before they impact client satisfaction. • Native-level English communication skills, both written and verbal.

🏖️ Benefits

• The talent will work REMOTELY allocated at our client.