Assistant Manager, Portfolio Management

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3 days ago

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GoGlobal

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HR Tech • Enterprise • Compliance

GoGlobal is a leading provider of global human resources management solutions, specializing in services such as global hiring, employee onboarding, payroll management, and compliance with international regulations. As an Employer of Record (EOR), GoGlobal allows businesses to hire and manage talent worldwide without the complexities and legal risks involved in international employment. Their platform enables clients to attract, hire, and retain the best talent while ensuring compliance with local labor laws across various countries. By offering expert HR consulting and support, GoGlobal helps companies expand globally, explore new markets, and manage transactions smoothly. The company is committed to providing comprehensive HR solutions that facilitate global business operations, making it easier for businesses to thrive internationally.

51 - 200 employees

👥 HR Tech

🏢 Enterprise

📋 Compliance

📋 Description

• Support the Portfolio Management team in onboarding new Clients or Partners once the Sales process is concluded, including setting them up in GoGlobal’s internal platforms and systems. • Assist the PM team in serving as the main point of contact for Clients and Partners by coordinating responses, gathering information, and ensuring timely follow-up. • Track and coordinate time-sensitive deliverables, ensuring tasks related to payroll cycles, onboarding, and client requests are completed within required timelines. • Coordinate with internal stakeholders (payroll, HR, Finance, compliance, onboarding, etc.) to ensure Client and Partner requirements are met and commitments are delivered. • Support in managing client expectations through clear communication, organised task tracking, and proactive follow-through. • Work effectively with global teams and stakeholders across multiple countries, time zones, and cultural contexts. • Assist in resolving issues by investigating the matter, gathering relevant information, and consulting with internal teams as needed. • Maintain accurate and up-to-date records, documentation, and CRM entries to support smooth operations and internal visibility. • Handle multiple inquiries and systems in a fast-paced environment while maintaining accuracy and professionalism. • Support communications relating to country-specific regulatory updates or process changes and coordinate with Partners to ensure relevant information is shared with their end Clients when required. • Maintain accurate documentation and filing of pricing, contracts, addendums, and terms and conditions for easy internal reference. • Provide general administrative and coordination support to the Portfolio Management team as needed. • Support the Sales and Business Development teams by assisting with country-specific requirements, general process explanations, and operational queries during the sales stage.

🎯 Requirements

• BS/BA Degree or higher • 3+ years of experience as Account Manager/Assistant Account Manager with Customer Services/Customer Success experience • Business-level English • Motivated self-starter with a positive can-do attitude • Proactive and passionate about client satisfaction and problem solving • Ability to multi-task between various inquiries and systems in a fast-paced environment • Ability to work effectively with teams and clients across multiple time zones. • Experience using CRM tools such as HubSpot will be an added advantage • Organized and detail oriented with the ability to prioritize • Excellent interpersonal skills • Willingness to learn, grow, and take on increased responsibilities as the role evolves