Customer Service Officer, Thai Speaking

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🔥 2 hours ago

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Gogoprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏪 Marketplace

🛍️ eCommerce

🤝 B2B

Marketplace • eCommerce • B2B

Gogoprint is an online marketplace transforming the traditional printing industry in the Asia-Pacific region, specifically in Thailand, Malaysia, and Singapore. The company connects small to medium enterprises (SMEs) and corporate customers with a network of print providers, making ordering printed materials straightforward and efficient. Gogoprint solves the issue of low-volume print orders being overlooked by traditional printers by aggregating these orders to achieve cost efficiency. With a portfolio of over 100 commercial print products, 500 promotional products, and extensive print configurations, Gogoprint offers convenient and affordable mass customization services. Its brands, Hellosticker and Ontimeprint, cater to specific customer needs like custom stickers and fast, on-time delivery. Gogoprint leverages e-commerce growth to provide an expanding customer base for its partners, maximizing their machine utilization and return on investment.

📋 Description

• Respond to customers via phone, email, LINE, and Facebook (through Zendesk), providing guidance on products, services, and pricing • Prepare and follow up on quotations for standard print jobs, helping customers move forward when they're ready • Respond to objections (price, timing, specifications) constructively and find solutions that work for both the customer and the company • Resolve product or service issues by clarifying the complaint, identifying the cause, explaining the best solution, and following up until it's fully resolved • Coordinate with other departments (Production, Logistics, Finance) on complaints and special requests through our complaints dashboard, ensuring clean handoffs • Flag recurring issues and commercial opportunities to management so we can improve the customer experience over time

🎯 Requirements

• Good command of Thai and English, both written and spoken • Strong communication skills — clear, professional, and adaptable to different customer styles • Comfortable with the commercial side of customer service — quoting clearly, following up when needed, and discussing price or terms with confidence • Process orientation and reliability — you do what you say you'll do, on time, consistently • Service mindset combined with quick thinking and good judgment under pressure • Experience handling complaints, frustrated customers, and getting 'no' / silence as an answer without taking it personally. You stay professional and recover quickly • Strong interpersonal and coordination skills • 0–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates welcome)