Customer Service Officer, Thai Speaking

Job not on LinkedIn

🕒 June 11

🇹🇭 Thailand – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gogoprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

📦 Logistics

📣 Marketing

Manufacturing • Logistics • Marketing

Gogoprint is an online marketplace transforming the traditional printing industry in the Asia-Pacific region, specifically in Thailand, Malaysia, and Singapore. The company connects small to medium enterprises (SMEs) and corporate customers with a network of print providers, making ordering printed materials straightforward and efficient. Gogoprint solves the issue of low-volume print orders being overlooked by traditional printers by aggregating these orders to achieve cost efficiency. With a portfolio of over 100 commercial print products, 500 promotional products, and extensive print configurations, Gogoprint offers convenient and affordable mass customization services. Its brands, Hellosticker and Ontimeprint, cater to specific customer needs like custom stickers and fast, on-time delivery. Gogoprint leverages e-commerce growth to provide an expanding customer base for its partners, maximizing their machine utilization and return on investment.

📋 Description

• Respond to customers via phone, email, LINE, and Facebook through Zendesk, providing guidance on products, services, and pricing • Prepare and follow up on quotations for standard print jobs • Respond constructively to objections about price, timing, and specifications • Resolve product or service issues by clarifying complaints, identifying causes, explaining solutions, and following up until fully resolved • Coordinate with Production, Logistics, and Finance on complaints and special requests through the complaints dashboard • Flag recurring issues and commercial opportunities to management to improve customer experience

🎯 Requirements

• Good command of Thai and English, both written and spoken • Strong communication skills — clear, professional, and adaptable to different customer styles • Comfortable with the commercial side of customer service — quoting clearly, following up when needed, and discussing price or terms with confidence • Process orientation and reliability — you do what you say you'll do, on time, consistently • Service mindset combined with quick thinking and good judgment under pressure • Experience handling complaints, frustrated customers, and getting "no" / silence as an answer without taking it personally. You stay professional and recover quickly • Strong interpersonal and coordination skills • 0–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates welcome)