Director, Customer Growth – Activation

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

📈 Growth Marketing

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the rate at which new subscribers engage with Customer Success • Own trial-to-implementation handoff conversion jointly with the Trial Experience organization • Build and lead a team conducting prioritized, stage-based outreach to stalled customers • Own the first-90-days customer journey, touch sequencing, channel mix and messaging • Own expansion revenue for customer cohorts outside account management coverage • Measure AI assistant deflection quality, including activation and customer satisfaction outcomes • Build a per-customer activation scorecard anchored to company funnel definitions • Own advisor and customer success manager ramp and develop a coaching curriculum from top-performer recordings • Instrument every play with hold-out groups and kill dates; discontinue plays that do not beat control • Partner with Product Growth, Marketing, Revenue Growth, Support and Revenue Operations on lifecycle channels, cohort boundaries, funnel definitions and platform fixes • Build the activation team, identify high-risk cohorts and diagnose declining engagement • Launch outbound plays, map the first-90-days journey and instrument post-deflection activation and satisfaction • Drive engagement, trial-to-implementation conversion and measurable lifecycle expansion revenue

🎯 Requirements

• 10+ years in growth, lifecycle, customer marketing, activation or post-sales revenue roles, including 4+ years leading a team • Built a lifecycle or growth motion against an installed base from nothing and carried a number for it • Experience with product-led or usage-based businesses where revenue depends on consumption • Analytical self-sufficiency: writing queries, defining cohorts and designing hold-out groups • Designed customer journeys as systems, including sequencing, channel mix and messaging • Experience carrying a metric jointly with a peer organization • Ability to distinguish team-solvable problems from platform defects and escalate with evidence • Experience owning a customer experience or experience-quality function, or a compelling case for why you should • Comfortable being measured on unowned, unbaselined or near-zero metrics • Experience serving SMB and agency customers at volume • Ability to thrive in a fast-paced, remote-first global environment and manage multiple stakeholders • Bachelor's degree or equivalent experience in a SaaS environment • Proficiency with Google Suite, Zoom, Slack, marketing automation and CRM platforms • Familiarity with HighLevel is a plus

🏖️ Benefits

• No explicit benefits or compensation extras stated in the posting • Remote-first work environment