HighLevel
201 - 500 employees
Founded 2018
💼 Consulting
📦 Logistics
☁️ SaaS
💰 Series A on 2021-11
Consulting • Logistics • SaaS
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
Implementation Advisor
🕒 3 days ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
HighLevel
201 - 500 employees
Founded 2018
💼 Consulting
📦 Logistics
☁️ SaaS
💰 Series A on 2021-11
Consulting • Logistics • SaaS
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
📋 Description
• Position yourself as the subject matter expert on software business growth through effective use of technology • Implement software best practices and ensure adoption and success with HighLevel software • Listen to customer requirements and pain points and translate them into implementation plans • Develop, coordinate, and execute implementation, upgrade, and conversion project plans • Design, create, and manage applications and software integration or migration deployments • Manage project scope, plans, schedules, resources, milestones, and deliverables • Identify potential issues and develop contingency plans with leadership • Communicate customer needs across departments and collaborate with internal teams and customers • Follow up with lagging or non-engaging accounts to support successful implementation • Assist with educational webinars and workshops • Maintain product knowledge and update customer journey playbooks • Monitor and exceed customer adoption and usage metrics, including renewals and net promoter scores • Analyze approved customer content and create transition or migration plans • Advise customers on best practices, risks, and changes affecting processes and timelines • Lead consulting engagements and drive implementation milestones • Provide guidance on critical or outstanding implementation issues • Handle basic support requests during implementation • Build strong relationships with new accounts for long-term success • Improve onboarding delivery and cross-train with other success functions
🎯 Requirements
• Associate degree or equivalent work experience • Minimum of two years of customer success, software implementation, consulting, or technical support experience • 2–3 years of experience using HighLevel or similar vertical solutions • Strong skills in handling sensitive customer issues, tact, diplomacy, follow-through, and communication • Ability to handle multiple tasks in a fast-paced environment • Knowledge of internal systems such as HighLevel and Freshdesk preferred • Strong understanding and proficiency in software solutions and professional service offerings • 2+ years of customer consulting work experience preferred • 2+ years of marketing experience is a plus • Strong verbal, written, and presentation skills • IT technical skills and platform integrations • Experience managing and training a diverse group according to company standards • Self-starter with ownership, assertive follow-through, and passion for customer satisfaction • Ability to handle ambiguity in a dynamic, fast-paced collaborative environment • Strong analytical and organizational skills with attention to detail • Ability to produce high-quality documents, SOPs, and customer journey playbooks • Strong computer literacy, including MS Office Suite and internet applications
Apply Now
