Senior UX Researcher

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HighLevel

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Identify gaps in usability and proactively drive improvements. • Conduct competitive research and audits for actionable recommendations. • Partner with product managers and designers on user flows and interactions. • Synthesize user feedback and data to identify pain points. • Drive UX consistency through design systems and best practices. • Support usability testing and define hypotheses.

🎯 Requirements

• 3–6 years of experience in UX, product design, or related fields. • Strong understanding of user-centered design principles. • Strong customer and product intuition. • Ability to evaluate experiences and identify usability issues. • Experience conducting competitive analysis and UX audits.

🏖️ Benefits

• EEO Statement • The company is an Equal Opportunity Employer. • We invite you to voluntarily provide the following demographic information. • The job offers remote work arrangements.

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