Staff Product Manager – Agency Revenue Growth

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the strategy, roadmap, and business outcomes for the Agency Revenue Suite, driving growth across SaaS Mode, Reselling, Rebilling, and the overall agency revenue experience. • Create a unified experience that enables agencies to launch, monetize, and scale successful SaaS businesses on HighLevel. • Define and own the measurement strategy for the Agency Revenue Suite, including instrumentation, reporting, customer health frameworks, and key SaaS metrics across activation, adoption, retention, expansion, churn, and agency revenue performance. • Drive measurable improvements in onboarding, activation, engagement, retention, and expansion by identifying opportunities through customer behavior, product analytics, and experimentation. • Partner with Data Science, Analytics, and Engineering teams to develop growth insights, customer health models, churn prediction frameworks, dashboards, and scalable measurement systems that inform product decisions. • Establish and scale experimentation frameworks, feedback loops, and growth mechanisms that continuously improve customer outcomes and business performance. • Stay ahead of evolving SaaS, AI, and customer trends, translating market insights and customer needs into differentiated product experiences and growth opportunities. • Own the Voice of the Customer through customer interviews, behavioral analytics, retention analysis, and segmentation research, translating insights into product strategy and roadmap priorities. • Influence and align stakeholders across Product, Engineering, Design, Marketing, Revenue, and Customer Success to drive coordinated execution and measurable business impact. • Mentor Product Managers and contribute to product management best practices, growth methodologies, and experimentation culture across the organization.

🎯 Requirements

• 10+ years of Product Management experience with a proven track record of driving product growth and business outcomes. • Strong experience building and scaling SaaS products, with deep expertise in onboarding, activation, adoption, retention, and product-led growth. • Experience owning a product area and delivering measurable improvements in customer engagement, retention, and revenue performance. • Strong understanding of SaaS growth metrics, experimentation frameworks, customer lifecycle management, and KPI-driven product strategies. • Experience partnering with Data Science, Analytics, and Engineering teams to build measurement frameworks, customer health models, and growth insights. • Strong analytical and problem-solving skills, with the ability to translate data into actionable product decisions. • Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority. • Excellent communication, stakeholder management, and leadership skills. • Nice-to-Have: Experience with reseller platforms, white-label SaaS products, partner ecosystems, or agency-focused software. • Experience serving agencies, SMBs, or platform businesses. • Familiarity with recurring revenue models, subscription businesses, and SaaS monetization strategies. • Experience building customer journey analytics, growth dashboards, and experimentation platforms. • Experience operating in high-scale SaaS environments.

🏖️ Benefits

• Strategic Impact • Opportunity to own one of HighLevel's most strategic growth areas and shape the future of the Agency Revenue Suite. • Direct ownership of growth outcomes across SaaS Mode, Reselling, Rebilling, and agency monetization experiences. • Collaborative Culture • Work alongside exceptional teammates across Product, Engineering, Design, Data, Marketing, Revenue, and Customer Success. • Partner closely with analytics, growth, and customer-facing teams to solve complex business challenges. • Scale • Influence how thousands of agencies build and grow recurring revenue businesses on HighLevel. • Define the growth metrics, experimentation frameworks, and success models that power the next phase of platform growth. • Build products and experiences that impact millions of businesses globally. • Why Join HighLevel? At HighLevel, you'll have the opportunity to define and scale one of the company's most important growth initiatives. You'll help shape how agencies build recurring revenue businesses while creating durable growth systems that drive long-term customer and business success.