Research Manager

August 14

Apply Now

Receive Emails with Similar Jobs

Knit

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • SaaS

Knit is an AI-driven insights platform designed to streamline research processes for teams by automating survey creation, analysis, and reporting. It enables researchers to conduct quantitative and qualitative studies more efficiently, providing access to a vast database of verified respondents and generating insights within a day. Knit enhances the research experience by removing the most time-consuming elements, allowing teams to focus on strategy and actionable outcomes.

11 - 50 employees

Founded 2015

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• The primary responsibility of the Research Manager is to provide research expertise and support to Knit’s customers. The purpose of this role is to execute research projects initiated by the customer and to keep track of changes made to AI-generated outputs for continuous improvement of the AI tools. • Our Research Team’s Rally Cry! We are Research Subject Matter Experts serving as the expert human layer between Knit's AI and our customers. • Our success is measured by Knit's Research AI Performance, Research Operations Success, and Research CSAT score. • Key performance indicators for the Research Team: Research CSAT Score - Success is measured on quantitative and qualitative customer feedback on the quality of their research projects with Knit research support - ultimately laddering up to customer retention and growth. • Research Operation success 90% of Analysis Plans reviewed within 1 business day of being generated • Toplines delivered within 2-3 days of survey being fielded • Deck Reports delivered within agreed timelines days • AI Performance - The research team is responsible for ensuring the production of a consistent volume of high-quality research assets to meet our AI training needs. • End-to-End Research Expertise Be the human, research subject matter expert on all Knit projects by finalizing questionnaires, Analysis Plans, Toplines, and Reports after initial creation from Knit and the Research Analyst Team • Finalize comprehensive surveys and provide basic programming instructions for implementation teams • Finalize AI-generated Analysis Plans to address customer research objectives and set up the plan to successfully guide the topline and/or report output • Finalize toplines, checking for accurate takeaways and recommendations • As needed, assist in producing custom, slide deck, deep dive reports • Adapt quickly to changing project requirements and business needs • Bridge the gap between customer needs and technical research implementation • Document changes that are made to AI-generated assets, coordinating with product team to continuously improve the AI tools

🎯 Requirements

• 6+ years of market research experience, with the majority of the time spent on the supplier side. • Early stage startup (<100 people) experience is a plus. • Experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating stakeholder-ready insights top-line & reports. • Comfort and experience managing partnerships and customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to define research objectives and produce deliverables that answer key business & research objectives. • Ability to operate successfully in environments with multiple research projects and customers live with Knit at the same time.

🏖️ Benefits

• competitive salary • Equity Options • Healthcare (medical, dental, and vision) • Insurance • Additional Coverage • a company laptop and one-time onboarding Technology Stipend • a 401(k) with company match • flexible time-off • hybrid working • and more!