Customer Care Representative

🕒 April 29

🏈 Alabama, Arizona, +8 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Golden Customer Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🧘 Wellness

👥 B2C

Wellness • B2C • Customer Service

Golden Customer Care is a company that acts as the communication bridge between its parent company, Golden Hippo, and its global customer base. Since its founding in 2010, Golden Customer Care has specialized in delivering personalized, comprehensive support to customers, ensuring that every interaction with their health and wellness brands is exceptional. They provide guidance, facilitate seamless transactions, and troubleshoot issues. The company is committed to helping people live better lives with its science-backed products, including vitamins, supplements, skincare solutions, and pet foods. Although the workforce is largely remote, they maintain a strong culture focused on exceptional customer service and employee well-being. Employees are offered comprehensive benefits and a collaborative work environment.

📋 Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable • Correct/update customer information accurately as needed to ensure current and reliable records • Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

🎯 Requirements

• High school diploma or GED • 1-2 Years in a customer service role • 1 year customer service in a contact center setting (preferred) • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred) • Working knowledge of call center systems and/or workflows

🏖️ Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents • Employee Stock Ownership Plan (You're part owner of GCC). Learn more. • 401k retirement contribution with company matching up to 3.5% • 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays • Internet reimbursement • Massive room for professional growth and results-based pay increases • Actually fun virtual & in-person events