Bilingual Medical Virtual Assistant – Live Medical Scribe

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Attend telemedicine visits and document the provider-patient discussion accurately in the electronic medical record. • Enter relevant information such as the patient's main concern, medical history, medications, diagnoses, treatment plans, and provider instructions. • Complete documentation promptly and move finished charts through the clinic's established review and completion workflow. • Prepare patient charts before appointments by reviewing previous notes, medications, laboratory results, referrals, and relevant medical history. • Identify missing information, pending results, incomplete documents, or authorization concerns that may affect the upcoming visit. • Communicate important chart updates or outstanding tasks to the provider and clinic team before the appointment. • Enter laboratory orders, select the appropriate laboratory facility, and connect orders with the correct diagnosis information based on provider instructions. • Process prior authorization requests for medications, procedures, or services and follow up with insurance companies when additional information is required. • Apply for referral authorizations when needed and ensure all required documents are completed before closing the chart. • Translate between English and Spanish during patient interactions, telemedicine visits, phone calls, and follow-up communications. • Clearly communicate provider instructions, appointment information, authorization updates, and next steps to Spanish-speaking patients. • Assist with patient scheduling, follow-up appointments, referral coordination, laboratory instructions, and general patient inquiries. • Handle phone responsibilities when not actively scribing, including an average of approximately 40 calls per day when coverage is needed. • Provide backup administrative support and keep the clinic team informed regarding urgent concerns, incomplete tasks, and patient follow-ups.

🎯 Requirements

• Fluent in spoken and written English and Spanish, with the ability to translate medical conversations accurately. • Comfortable listening to provider-patient discussions and typing clear, concise, and accurate clinical notes. • Familiarity with medical terminology, patient charts, medications, laboratory workflows, referrals, and insurance-related processes. • Strong computer skills and the ability to learn clinic-specific systems and workflows. • Excellent attention to detail, organization, communication, and time-management skills. • Comfortable handling both live medical scribing and phone-based patient coordination responsibilities. • At least six months of medical scribe experience is preferred. • Previous experience as a Medical Virtual Assistant, medical scribe, patient coordinator, or healthcare administrative support professional. • Experience with chart preparation, electronic medical record documentation, laboratory order entry, referrals, or prior authorizations. • Familiarity with Tebra/Kareo, Epic, RingCentral, Microsoft Teams, or similar healthcare and communication platforms. • Experience supporting an endocrinology clinic or another medical specialty is an advantage.