Medical Virtual Assistant, MVA

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Verify patient insurance after check-in and ensure insurance information is accurate, updated, and documented • Review denied claims, identify denial reasons, assist with reprocessing, track issues, and follow up on missing information • Review and process Explanation of Benefits documents and clear EOB backlogs • Resolve outstanding insurance balances and patient account issues • Support claims workflows, including Cigna and Veterans Affairs claims • Coordinate vendor payments, including check payments when needed • Monitor SOAP note completion, accuracy, and compliance • Track missed and canceled appointments and identify scheduling trends • Prepare reports on balances, appointments, EOB backlog, denied claims, and other operational metrics, including insights and recommendations • Coordinate communication between the provider, care team, and administrative staff • Proactively identify workflow, billing, documentation, scheduling, and patient account issues and recommend solutions

🎯 Requirements

• Minimum of 1 year of experience as a Medical Virtual Assistant • Experience supporting a US healthcare practice • Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support • Exposure to CPT and ICD-10 codes • Strong English communication skills, written and verbal • Strong executive presence and professional communication style • Must be a Mac OS user • Strong attention to detail and follow-through • Ability to work independently with minimal supervision • Proven leadership, ownership, or high-accountability experience in a previous role • Proactive, anticipatory, and highly detail-oriented • Strong critical thinking and problem-solving skills • Emotionally intelligent and patient when working with a busy provider • Confident, professional, and organized communication • Able to take personal responsibility for assigned work • Resourceful and self-motivated when learning new workflows • Trustworthy, dependable, and comfortable handling sensitive information • Prior chiropractic clinic experience is nice to have • Cigna or Veterans Affairs claims experience is nice to have • EOB or billing backlog experience is nice to have • Operational or billing report preparation experience is nice to have • Mentoring or training experience is nice to have • Experience supporting a clinic owner, provider, or executive-level leader is nice to have

🏖️ Benefits

• Performance-based increase after 6 months • Remote work setup