Virtual Medical Assistant – Ophthalmology, Front Desk, Insurance Support

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏱ Part Time

🟢 Junior

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer inbound patient calls professionally and return missed calls or voicemails promptly • Gather accurate patient information and determine the appropriate next action • Escalate urgent or clinical concerns appropriately without providing medical advice • Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups • Route messages accurately to the physician, technician, or appropriate team member • Monitor pending requests to ensure no patient concern is missed or unresolved • Assist new and established patients with appointment requests using approved triage workflows • Complete required triage steps before scheduling patients who require physician review • Schedule or reschedule appointments accurately based on approved instructions and urgency guidance • Send appointment reminder texts through Reach UC • Communicate with the clinic team through Microsoft Teams regarding breaks, updates, and pending items • Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations • Verify insurance eligibility and benefits through Medicare and commercial insurance portals after training • Review copays, deductibles, coinsurance, and expected patient responsibility • Assist with visit-amount collection, referral processing, claim denials, billing concerns, and overdue balance collection calls as assigned

🎯 Requirements

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role • Experience handling patient phone calls, appointment scheduling, and voicemail follow-up • Experience verifying insurance benefits, copays, deductibles, or patient responsibility • Strong spoken and written English communication skills • Professional, warm, and confident phone presence • Strong attention to detail when documenting patient information and requests • Ability to follow protocols carefully and escalate concerns appropriately • Proven reliability, ownership, and follow-through • Ability to work independently in a small clinic environment • Availability to work the required Eastern Time schedule • Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources • Strongly preferred: experience supporting an ophthalmology, optometry, retina, cataract, glaucoma, or eye care clinic • Strongly preferred: experience using Nextech / Practice Plus • Strongly preferred: experience using Reach UC or a similar medical phone and texting system • Strongly preferred: experience with triage-based scheduling workflows • Strongly preferred: familiarity with Medicare and commercial insurance portals such as Availity • Strongly preferred: experience supporting referrals, claim denials, or patient balance collections