Virtual Medical Assistant – Ophthalmology Front Desk, Insurance Support

🔥 9 minutes ago

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer inbound patient calls professionally and return missed calls or voicemails promptly. • Gather accurate patient information and determine the appropriate next action. • Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence. • Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups. • Route messages accurately to the physician, technician, or appropriate team member. • Monitor pending requests to ensure no patient concern is missed or left unresolved. • Assist new and established patients with appointment requests using the clinic's approved workflow. • Complete required triage steps before scheduling patients who require physician review. • Schedule or reschedule appointments accurately based on approved instructions and urgency guidance. • Send appointment reminder texts using approved clinic scripts through Reach UC. • Handle scheduling-related communication professionally and clearly. • Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items. • Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.

🎯 Requirements

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role. • Experience handling patient phone calls, appointment scheduling, and voicemail follow-up. • Experience verifying insurance benefits, copays, deductibles, or patient responsibility. • Strong spoken and written English communication skills. • Professional, warm, and confident phone presence. • Strong attention to detail when documenting patient information and requests. • Ability to follow protocols carefully and escalate concerns appropriately. • Proven reliability, ownership, and follow-through. • Ability to work independently in a small clinic environment. • Availability to work the required Eastern Time schedule. • Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources.