Virtual Medical Assistant, VMA

🔥 6 minutes ago

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Handle inbound and outbound phone calls, check voicemails, and accurately triage messages. • Manage the clinic calendar, schedule new and recurring patient appointments, and coordinate specialized surgery scheduling. • Conduct thorough insurance verification of coverage, process prior authorizations, and securely collect patient payments. • Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes. • Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes.

🎯 Requirements

• Minimum of 1 year of professional experience supporting a US-based medical clinic. • Exceptional verbal and written English communication skills. • High level of proactivity, transparency, and a strong sense of accountability. • Must successfully complete a company-sponsored HIPAA compliance certification prior to Day 1. • A dedicated, quiet, and secure home office space free from distractions. • Updated computer systems capable of running remote desktop protocols without lag or latency. • Dual monitors required for efficient multitasking. • Noise-canceling headset to eliminate background sounds (preferred). • High-speed internet with a stable backup internet solution to eliminate downtime (preferred).