Client Success Manager

🕒 February 3

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Nift

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $16.5M Series A on 2018-03

Discover your next favorite business with Nift.

📋 Description

• Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience • Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases • Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance • Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers • Set and manage expectations with clients while fostering strong, long-term partnerships • Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively • Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations • Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations • Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

🎯 Requirements

• Minimum of 7 years of account management and/or client success experience, with digital advertising • Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers. • Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights • Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI • Strong ability to analyze and interpret client data to craft compelling performance stories • Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting) • Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment • Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively. • Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback. • High bias to action, motivated with a strong work ethic, grit, integrity, and a can-do attitude • A bachelor’s degree in business, marketing, or a related field is preferred

🏖️ Benefits

• Competitive compensation, comprehensive benefits (401K, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity • Flexible remote work • Unlimited Responsible PTO • Great opportunity to join a growing, cash-flow-positive company while having a direct impact on Nift's revenue, growth, scale, and future success