Senior Customer Success Manager

🕒 January 23

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Notabene

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📋 Compliance

₿ Crypto

🔐 Security

Compliance • Crypto • Security

Notabene is a company that provides comprehensive crypto compliance solutions, specializing in the FATF's Crypto Travel Rule. It offers a robust pre-transaction decision-making platform designed to identify and stop illicit activities before they occur. Notabene's SafeTransact platform integrates various compliance tools for end-to-end transaction verification, counterparty sanctions screening, and self-hosted wallet identification. The company also operates an expansive global network of VASPs, facilitating secure data transfers and compliance across multiple jurisdictions. Notabene is highly regarded for its enterprise-grade security and privacy measures, ensuring safe and compliant crypto transactions for its clients.

📋 Description

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) • There may be expectations to participate in On Call duty outside of office hours

🎯 Requirements

• Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business • Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell • Experience managing a range of clients from SMBs to Enterprise • Experience contributing to the creation of Customer success processes and resources • High emotional intelligence and some who is motivated by learning and problem solving • You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. • Thrive on working autonomously with an entrepreneurial mindset. • Embody proactivity and are happy rolling up your sleeves and getting stuck in • Nice to Have: Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required.

🏖️ Benefits

• Flexible Remote Work: Work from anywhere! • $1000 WFH Stipend: Use within your first year of employment. • MacBook Pro: Procured by you and your manager to find a model that meets your needs. • Unlimited PTO: We trust you to take as much holiday as you need. • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.