Customer Engagement Leader

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🕒 January 23

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Cantata Health Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, an innovative EHR solution designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box, or can be easily configured to adapt to providers’ work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives.

📋 Description

• Lead and manage a team of implementation specialists • Serve as the main point of contact for customers during the EHR implementation process • Quickly gain a deep understanding of the customer's services, workflows, and billing needs • Shepherd the implementation process from project kickoff to transfer to support • Develop and maintain strong relationships with customers • Coordinate and facilitate regular meetings with customers and internal teams • Identify and mitigate risks to project timelines and deliverables • Provide guidance and support to team members

🎯 Requirements

• Bachelor's degree in a related field (e.g., Healthcare Administration, Business, Information Technology) • Minimum of 5 years of experience in EHR implementation, preferably with behavioral health providers • Proven ability to lead and manage a team of specialists • Strong understanding of behavioral health services, workflows, and billing processes • Excellent communication and interpersonal skills • Ability to quickly learn and adapt to new technologies and processes • Strong problem-solving and organizational skills • Ability to work effectively under pressure and manage multiple projects simultaneously • Leadership or Project Management Experience (1–2 years)

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) with match • legal benefits • short-term and long-term disability coverage • life insurance • paid time off • Employee Recognition for team members to reward each other with points • financial incentives through company’s success or performance-based bonuses