Customer Success – Strategic

🕒 January 16

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

💰 $19M Series A on 2023-06

Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

📋 Description

• Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • Own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

🎯 Requirements

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role • Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders • Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences • Strategic thinker with a proactive approach to identifying client risks and opportunities. • Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs • Familiarity and experience with building and deploying AI agents • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs • Preferred: Experience in audio AI space

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.