Global Client Manager

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🔥 1 minute ago

🌐 Brazil, Colombia, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Goodway Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💼 Consulting

📣 Marketing

Consulting • Marketing • Advertising

Goodway Group is a digital marketing agency that focuses on integrating data, technology, and creativity to craft stories and build long-lasting relationships. They offer a comprehensive suite of services from martech consultancy and performance creative to deep consumer insights and media analytics. Goodway Group serves as a partner for modern marketers in both B2B and B2C sectors, providing tailored marketing solutions that emphasize outcome engineering, strategic planning, and data-driven insights. Additionally, they support retail media networks by integrating essential components to optimize both onsite and offsite media buying. Through their innovative approach and strong commitment to client satisfaction, Goodway Group transforms client visions into measurable growth and value.

📋 Description

• Own day-to-day client management for assigned accounts and serve as the primary point of contact for working teams and select mid-level stakeholders • Manage campaign and initiative deliverables, timelines, scopes, and dependencies • Translate channel strategies and media plans into action steps for activation and analytics teams • Lead internal status meetings and maintain delivery trackers • Monitor campaign launches, pacing, delivery milestones, SLAs, and quality standards • Identify delivery risks, gaps, and misalignment; escalate with proposed solutions • Partner with Client Strategy Leads on planning cycles, QBR preparation, and client communications • Support upsell and cross-sell opportunities by identifying executional needs and expansion signals • Maintain timely client communications covering progress, next steps, and key considerations • Mentor Client Coordinators on workflows, client communication, and quality standards

🎯 Requirements

• 3–4 years of media experience at an agency, ideally including vendor RFPs, vendor communications, and media best practices • Demonstrated experience managing client relationships and integrated marketing campaigns in shopper marketing, retail media, consumer marketing, or related agency/client-services environments • Strong project and delivery management skills across concurrent campaigns, timelines, scopes, approvals, dependencies, and launches • Working knowledge of the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting • Grocery, retail, or CPG client experience preferred • Clear and confident client communication skills, including leading status meetings and translating complex information into actionable next steps • Ability to coordinate cross-functional client strategy, media, creative, analytics, and activation partners without direct authority • Strong judgment and problem-solving skills, including identifying risks, evaluating tradeoffs, proposing solutions, and escalating issues • Exceptional attention to detail and commitment to delivery quality • Ability to manage changing priorities in a fast-paced environment with overlapping deadlines • Collaborative approach and willingness to guide less-experienced team members • Familiarity with project-management and collaboration platforms, campaign trackers, presentation tools, and spreadsheet-based reporting • Grocery retailer, retailer-specific process, or regional shopper marketing program experience beneficial but not required

🏖️ Benefits

• Remote-first work environment • Inclusive remote-first workplace • Opportunity to work for an AdAge 2025 Best Place to Work • Opportunity to work for a multiyear Ad Age Best Places to Work winner • Diverse and inclusive workplace • Applications encouraged from candidates of all legally protected backgrounds