Sales Support Administrator

Job not on LinkedIn

🕒 April 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gophermods

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

👥 B2C

🛍️ eCommerce

🔧 Hardware

B2C • eCommerce • Hardware

Gophermods is a leading consumer electronics company in Minnesota that specializes in the repair of premium smartphones, tablets, and computers. Founded in 2010, Gophermods offers friendly and efficient repair services for various devices including iPhones, iPads, MacBooks, and game consoles. With a commitment to quality and customer satisfaction, the company services over 50,000 devices annually, making technology repairs easy, fast, and affordable for its customers.

📋 Description

• Maintain accurate and up-to-date records within the CRM system • Ensure all client and prospect data is properly entered, organized, and maintained • Track repair quotes, sales activity, and client interactions • Provide regular pipeline and activity reports to sales leadership • Track key KPIs such as lead response time, quote conversion rates, and calls booked • Triage and qualify incoming leads in a timely manner • Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information • Support prospecting efforts to help build and maintain a healthy pipeline of businesses and clients in need of IT repair services • Execute follow-up sequences with leads and prospects on a defined schedule • Re-engage cold or stale leads in the pipeline to maximize conversion opportunities • Schedule and set up all sales calls and appointments • Prepare and send quotes for IT repair services including hardware repairs, device maintenance, and related technical solutions • Follow up on outstanding quotes that have not yet been accepted • Manage and organize sales-related email communications • Follow and uphold the established sales process at every stage • Help build, refine, and document standard operating procedures (SOPs) for the sales process to support the growth and scalability of the team • Facilitate the onboarding process for new clients • Ensure all service agreements are properly completed, signed, and filed • Coordinate with internal teams to ensure a seamless handoff from sales to service delivery

🎯 Requirements

• Detail-Oriented: Strong attention to accuracy in data entry, documentation, and follow-through • Excellent Communicator: Clear and professional written and verbal communication skills • Highly Organized: Able to manage multiple tasks, systems, and deadlines simultaneously • Independent & Self-Motivated: Comfortable working autonomously in a virtual environment with minimal supervision • Strong Prioritization Skills: Able to quickly assess urgency and importance to effectively manage daily workload • Experience with CRM platforms (e.g., HubSpot, Salesforce, etc.) • Prior experience in a sales support or administrative role preferred • Familiarity with the IT repair or managed services industry is a strong plus • Basic understanding of IT hardware, devices, and common repair terminology preferred • Proficiency in email management and standard business tools (Google Workspace, Microsoft Office, etc.)

🏖️ Benefits

• Fully remote/virtual position • Must have reliable internet access