Senior Technical Program Manager, Carrier Integrations

October 13

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Shippo

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API • eCommerce • Logistics

Shippo is a shipping software company that provides a comprehensive platform for e-commerce businesses to manage their shipping needs. With integrations for over 40 global carriers and numerous store platforms, Shippo offers small businesses and developers the tools to ship efficiently and at scale. Their offerings include a shipping API, address validation, tracking, insurance, and label creation, all with an emphasis on cost savings and seamless integration. Shippo is designed to simplify the logistics workflow for enterprises, marketplaces, and 3PLs, providing developer-friendly documentation and strong customer support.

201 - 500 employees

Founded 2013

🔌 API

🛍️ eCommerce

📋 Description

• Own end-to-end program strategy for Shippo’s carrier integration portfolio, across new integrations, API upgrades, and new capability rollouts. • Drive execution of complex, multi-team initiatives that require alignment between R&D, carrier partnerships, GTM, finance, and operations. • Anticipate and articulate risks, and plan mitigations that ensure high quality delivery. • Represent Shippo at a senior level with external carrier technical and operational stakeholders. • Define and track KPIs for integration quality, delivery predictability, and customer satisfaction. • Partner with Engineering Managers and tech leads to ensure architectural decisions align with program goals, including scalability, reusability, and long-term maintainability. • Challenge assumptions and surface trade-off risks where needed, ensuring short-term design choices don’t undermine long-term integration health. • Establish best practices for building and upgrading carrier integrations (e.g., API patterns, reliability standards, onboarding playbooks). • Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed. • Own execution metrics for integration health and delivery (e.g., upgrade cycle adherence, incident reduction, SLA compliance). • Develop governance models and reporting structures that give leadership visibility into integration health, performance, and risks.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent work experience • 8 to 10 years total experience, including 5+ years in technical program management with a strong focus on API/platform integrations • Proven ability to manage complex technical projects from concept to delivery, including coordinating across teams and managing dependencies • Strong understanding of API integrations and their impact on end-user experiences, including core technical concepts such as OAuth, webhooks, and related standards. • Demonstrated experience with data analysis to drive prioritization and scoping decisions. • Excellent problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment • Exceptional communication and stakeholder management skills, with the ability to tailor messages to technical and non-technical audiences • Demonstrated experience with agile methodologies and program management tools (e.g. JIRA, Confluence) • Bonus • Experience with parcel carrier integrations a strong plus. • Background in software engineering is a strong plus • Experience with eCommerce fulfillment a plus.

🏖️ Benefits

• Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available! • Flexible policy for PTO and work arrangement • Two 1-week company shutdowns to rest and recharge (summer and winter) • 3 VTO days for ShippoCares volunteering events • Charity donation match up to $100 • Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!