Support Specialist – Tier 1

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Handle incoming phone calls and emails from the European customer base • Work with Salesforce as a case logging and tracking system • Address technical-related issues • Escalate more advanced technical-related issues • Perform basic troubleshooting with customers of all technical backgrounds • Manage an individual case load and ensure customers receive timely replies • Achieve monthly quality and productivity goals • Deliver a support experience tailored to each customer • Ensure satisfaction for external and internal customers • Foster a customer-first mentality and an environment of collaboration • Help shape a successful Support team

🎯 Requirements

• Energetic and customer-focused • Technical and business aptitude • Desire to work in support • Fluent in English and French and/or Italian and/or German • Hungry to learn at a rapid pace and continually build skills • Excellent organizational, time management, prioritization, and follow-up skills • Ability to work independently and within a team environment • Written and verbal fluency in English and French and/or Italian and/or German • Emotional intelligence and time management skills • Customer-first mentality

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement • Instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program • Confidential Employee Assistance Program (EAP) • Wellness app • One-on-one wellness coaching • Employee Resource Groups (ERGs) • GoTo Gives • Charitable matching • Career development opportunities