Technical Services Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CME

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

📋 Description

• Coordinate projects and own tasks while serving as the primary point of contact for customer communication and issue resolution • Serve as the primary implementation resource for client projects from kick-off through completion • Provide second-level support for healthcare IT systems, troubleshooting and resolving escalated technical issues • Respond to user inquiries via phone, email, and ticketing systems • Monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team on a rotating schedule • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues • Maintain detailed records of incidents, solutions, and workflows in the ticketing system • Improve support processes and the knowledge base • Ensure compliance with regulatory standards and internal IT policies • Support key customers and maintain positive relationships by providing updates and guidance

🎯 Requirements

• 5+ years of experience in an IT support role • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience • Proven IT support experience, preferably in healthcare or clinical environments • Strong customer relationship and call center support skills • Strong IT, networking, and general computer skills • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows • Experience troubleshooting complex applications and software products • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration • Familiarity with healthcare IT systems, including EMR and clinical software • Experience with ticketing systems and ITIL-based support processes • Knowledge of archival and storage media • Excellent troubleshooting, diagnostic, and analytical skills • Strong written and verbal communication skills • Ability to manage multiple tasks, work under pressure, and collaborate across teams • Flexibility to work varied hours and participate in on-call rotations