Corporate Travel Specialist – Bilingual, English

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VOLL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🚗 Transport

💰 Seed Round on 2020-06

B2B • Transport • Travel

VOLL is one of the largest corporate travel agencies in Latin America, offering an all-in-one app dedicated to travel management, corporate mobility, and expense management. With proprietary technology, VOLL provides a seamless experience for business travelers and travel managers, focusing on efficiency and cost reduction. The platform enables companies to manage every aspect of corporate travel, including integrated payment solutions and comprehensive reporting tools, ensuring compliance with travel policies and maximizing savings.

📋 Description

• Provide support for domestic and international corporate travel requests, delivering the highest quality and operational efficiency while respecting SLAs, complying with mandatory processes and specific requirements to retain clients and continuously improve delivery quality. • Identify, analyze and act on opportunities to improve processes for internal and external clients. • Prepare quotes, make reservations, issue and reissue tickets for domestic/international air travel; book domestic/international hotels; arrange local services (domestic/international); coordinate domestic ground transportation; process travel insurance; and manage group bookings for flights, hotels and tours (domestic/international). • Deliver training sessions. • Develop team members. • Handle case management and processes with clients and other analysts. • Work with management to develop and implement new processes and procedures, encouraging innovative ways to deliver greater value to clients and the business.

🎯 Requirements

• Technical and/or university degree in Tourism, Hospitality, Business Administration or related fields; • Advanced/Fluent English; • Availability to work a 5x2 night schedule: 23:00–08:00 or 00:00–09:00 (days off on Tuesdays and Wednesdays); • Proficient in Microsoft Office; • Experience with corporate travel; • Advanced knowledge of OBT and GDS systems; • Advanced knowledge of rental car systems and airline systems; • Advanced knowledge of hotel and lodging providers.

🏖️ Benefits

• Meal/food allowance on the Flash card; • SulAmérica medical and dental plans; • Total Pass; • Home office allowance on the Flash card; • Mental health support (VOLL Care); • Education assistance through VOLL Education; • Group life insurance; • 6-month maternity leave; • 30-day paternity leave (Our parental leave policy equally applies to same-sex couples); • Day off.