Customer Support Consultant – Mid-level

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VOLL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🚗 Transport

💰 Seed Round on 2020-06

B2B • Transport • Travel

VOLL is one of the largest corporate travel agencies in Latin America, offering an all-in-one app dedicated to travel management, corporate mobility, and expense management. With proprietary technology, VOLL provides a seamless experience for business travelers and travel managers, focusing on efficiency and cost reduction. The platform enables companies to manage every aspect of corporate travel, including integrated payment solutions and comprehensive reporting tools, ensuring compliance with travel policies and maximizing savings.

📋 Description

• Provide customer support via Zendesk, chat, and phone, ensuring efficient and personalized assistance. • Perform quoting, reservations, ticketing and reissuance for domestic and international travel services, including air, domestic hotels, domestic ground transportation, travel insurance, air group bookings, hotels and domestic tours; lodging, car rentals, and travel insurance. • Use Sabre, E-LATAM, and other systems at a user-level proficiency. • Identify, analyze, and act on opportunities for process improvements for internal and external customers. • Collaborate with leadership to develop and implement new processes and procedures, promoting innovative ways to deliver greater value to customers and the business.

🎯 Requirements

• Bachelor's degree completed or in progress in Tourism, Hospitality, or a related field. • Experience in corporate travel customer service. • Proficiency with Microsoft Office. • Knowledge of OBT (Online Booking Tools) and GDS (Global Distribution Systems). • Familiarity with car rental and airline systems. • Knowledge of accommodation/hotel booking platforms and providers. • Fluency in English or Spanish.

🏖️ Benefits

• Meal/food allowance via Flash card. • Medical and dental plan with SulAmérica. • Total Pass (commuting benefit). • Home office allowance on Flash card. • Mental health support (VOLL Care). • Education assistance through VOLL Education. • Group life insurance. • 6-month maternity leave. • 30-day paternity leave (Our parental leave policy equally applies to same-sex couples). • Vacation entitlement starting after 6 months. • Day off.