IT Service Desk Technician

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GR8 Global

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

GR8 Global is a community-oriented organization that focuses on connecting professionals with opportunities and innovation across various industry sectors. They offer a platform for talent to discover and engage with industry leaders, fostering growth and collaboration. GR8 Global emphasizes a vibrant work culture and aims to continually improve the candidate experience through its services.

📋 Description

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Assembles and configures network components and associated services. • Configures and maintains basic network operations, including assembly of network hardware, and provides assistance to the Service Desk Administrator. • Performs network troubleshooting to isolate and diagnose common network problems. • Installs upgrades and configures network printing, directory structures, rights, security, software and files services. • Creates and maintains user accounts in the Active Directory, Terminal Server, and CCH Document. • Consults with System Administrator or Service Desk Coordinator on hardware issues, research problems and fixes. • Assists System Administrator with the data backup processes. • Monitors the Internal Technology Department’s service desk ticket database and responds to submitted customer service tickets.

🎯 Requirements

• Bachelor's degree; or 5+ years related experience and/or training; or equivalent combination of education and experience. • Willing and able to work evenings or weekends for network maintenance, software update installations, and on-call as needed. • 5+ years Microsoft Office 365 • 5+ years Microsoft Windows 10 & 11 • 3+ years CCH Applications (CCH Axcess and/or CCH ProSystem fx user support ) • Active Directory experience • Remote Support Tools • Network Fundamentals • Basic TCP/IP, DNS, DHCP troubleshooting skills • Knowledge in OS installation, upgrade, and recovery and User and group account management • Ticketing System Knowledge (Familiarity with systems like ServiceNow or FreshService) • Demonstrate excellent communication skills, strong problem-solving ability, effective time management, adaptability to changing demands, and a collaborative approach to teamwork.

🏖️ Benefits

• WFH TECHNICAL REQUIREMENTS: Minimum Internet Speed: 50-100 Mbps • Dedicated Home Office Area: Private, quiet workspace • Business Continuity Plan: Power and Internet Backup is a MUST