Senior Observability Architect

🔥 6 minutes ago

🇦🇺 Australia – Remote

💵 $207k - $256k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Serve as the primary technical point of contact for a portfolio of Grafana customers • Design customers’ observability maturity journeys and assist them on that path • Provide expert-level troubleshooting and guidance to drive adoption • Conduct technical reviews, health checks, root-cause analysis, and customer satisfaction assessments • Advise clients on best practices and strategies for leveraging Grafana technology • Develop and execute technical roadmaps with clients • Identify opportunities to optimize costs, expand solution usage, and drive adoption of new products and features • Develop and maintain long-term stakeholder relationships • Own the customer lifecycle with Engagement Managers and Onboarding Solutions Architects • Drive product adoption and maximize customer value and return on investment • Represent customer needs, priorities, and feature requests internally • Conduct training sessions and workshops • Develop and deliver technical documentation, guides, and tutorials • Participate in customer reviews to identify improvements, calculate ROI, assess satisfaction, and discuss upcoming needs • Prepare and present reports on client metrics, achievements, and areas of focus • Collaborate with Engineering and Product Management on product feedback and roadmap priorities

🎯 Requirements

• Located in Melbourne or Sydney • Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience) • Experience deploying and operating Kubernetes • 5+ years of experience in a technical support, technical account management, consulting, sales engineering, or Professional Services role within the technology industry • Strong understanding of observability solutions; Grafana, Prometheus, and Loki a plus • Ability to manage multiple clients and projects simultaneously • Experience with relevant tools and technologies, such as CRM software, ticketing systems, and programming languages • Ability to travel as needed to meet with clients, up to 25% • Observability expertise, preferably at architect level • First-class written and oral communication skills • Ability to articulate the company’s value proposition and technical product advantages • Bachelor’s degree alternative: equivalent experience

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work and global remote culture • Career growth pathways • In-person onboarding • 30 days of annual leave per annum, including 3 Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work • High-trust, low-ego empowered teams • Approachable leadership • Global team collaboration