Data Analyst – Customer Analytics

Job not on LinkedIn

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations • Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs • Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources • Own data accuracy, reliability, governance, and resolution of data quality issues across reporting systems • Define and champion analytics standards, reporting methodologies, and data governance best practices • Make independent decisions on analytical approaches, metrics frameworks, visualization strategies, and tool architectures • Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation • Serve as primary analytics contact for customer engagements; lead requirements sessions and present findings and recommendations to technical and non-technical audiences • Mentor and coach junior analysts; conduct peer reviews and quality assurance of deliverables • Evaluate and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies • Lead Agile ceremonies including sprint planning, backlog refinement, retrospectives, and stand-ups • Identify opportunities to improve customer program outcomes and service delivery through data-driven recommendations

🎯 Requirements

• 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment • Demonstrated ownership of analytics workstreams, measurement frameworks, or reporting infrastructure • Advanced SQL proficiency, including complex query design, data modeling, performance optimization, and multi-source dataset manipulation • Expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker • Experience designing measurement strategies or analytics frameworks, including KPI definition and performance benchmarking • Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients • Experience working across email, web, surveys, CRM, and social channels with cross-channel measurement design • Experience mentoring or coaching junior analysts, including structured peer review or quality assurance • Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements • Experience with Agile/Scrum delivery frameworks in an analytics or data context • Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience • Preferred: experience in a digital agency, GovTech, or government-customer-facing analytics environment • Preferred: familiarity with government digital communications programs • Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets • Responsible for ensuring employee and customer data privacy and completing required privacy training

🏖️ Benefits

• Remote-first work environment • Globally distributed workforce • Employee Resource Groups • Coffee with Mark sessions with the CEO • Microsoft Teams communities focused on wellness, art, pets, family, and parenting • Special guest sessions on issues affecting employees