Customer Care Analyst – Operations

🔥 2 minutes ago

🇫🇷 France – Remote

💵 €28k - €32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone • Assist members with account, transaction, and product-related questions through investigation • Identify, assess, and resolve new or unusual cases • Gather, structure, and communicate members’ needs, frustrations, and suggestions to the Product, Tech, and Marketing teams • Optimize processes and workflows • Maintain FAQs and process documentation • Identify bugs, report them to the relevant teams, and track incidents through resolution • Participate in functional testing of new features before they go into production • Identify opportunities to improve the member experience • Define KPIs and implement concrete improvement initiatives • Establish project-tracking tools and routines, and ensure project outcomes are achieved • Serve as the central liaison between members and Green-Got’s Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• BTS, IUT, business school, IAE, or a qualification related to customer relations • Initial experience in customer care or customer service is a plus • Excellent written French and impeccable spelling • Working proficiency in English for reading, writing, and communication • Empathy and a strong service orientation • Strong rigor, organizational, prioritization, and documentation skills • Ability to remain calm under pressure • Analytical mindset, curiosity, and ability to identify patterns • Sensitivity to the environmental transition and Green-Got’s mission • Comfortable using digital tools, including Intercom, Notion, Slack, and Aircall • Interest in applying AI and automation to customer service

🏖️ Benefits

• Remote work available from home anywhere in Europe • Flexible remote or Paris-based working arrangements • BSPCE stock options • Alan health insurance • One team day every six months • Professional development opportunities • Career progression opportunities • Meaningful responsibilities and the opportunity to contribute to product development